| What
is the cost for using South Travel & Tourism LLC service? |
There is NO CHARGE
or service fee to use South Travel & Tourism LLC hotel
reservation service. Back to Top!
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TERMS |
| |
| What
is GCC Market? |
"GCC"
means The Cooperation Council for the Arab States
of the Gulf (GCC) the countries that are included
are Bahrain, Kuwait, Saudi Arabia, United Arab Emirates,
Qatar and Oman some hotels get volume business from
these countries the reason these country nationals
have good discounted Preferential rates or some don't
get volume business from these destinations so they
have higher rates please do check on our Website for
the difference. Back
to Top!
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| What
is CIS Market? |
"CIS"
means Common Wealth Of Independent States the countries
that includes are Russia formerly Soviet Union, Kazakhstan,
Tajikistan, Azerbaijan, Ukraine all others that
are near by. Back
to Top!
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| What
is HB? |
"HB"
means Half Board, Hotel rates will be inclusive of
Daily Breakfast and Lunch or Dinner
|
| What
is BB? |
"BB" means
Bed and Breakfast the rates quoted on the Website
is inclusive of daily Buffet Breakfast. Back
to Top!
|
| What
is FB? |
"FB"means
Full Board the rates that will be quoted to you will
be inclusive of Daily Breakfast, Lunch and Dinner.
Usually we don't advertise FB or Full board rates
on our Website but it is always subject to your request
we can always quote you what ever will be your
request. Back to Top!
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| What
is FIT rates? |
FIT rates is applicable
only for Frequent Individual Travellers. Back
to Top!
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| What
is GIT rates? |
GIT rates is applicable
only for Group Travellers. Back to
Top!
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| What
is Pan Arab Market? |
Pan Arab Market countries
are Lebanon, Palestine, Yemen, Syria, Jordan, Libya,
Egypt, Morocco, Sudan and Iraq. Back
to Top!
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| |
| RESERVATION |
| |
| How
do I make a reservation? |
From our directory,
or from every hotel details page choose the hotel
you want to stay in and press or click on "Reservation"
Button at the bottom of each hotel page. You will
be taken into a Reservation form. On the form, just
follow the instructions. After you fill out all of
the needed information; press the "Submit Reservation"
button.
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| How
long will it take to get a hotel's confirmation? |
If the space is available,
the booking can be confirmed within 4 to 6 hours.
If no more allotment is available at that moment,
we will make the request to the hotel. In this case,
it might take 1 or 2 working days (depends on the
hotel's reservations clearing process) to get the
confirmation. Back to Top!
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| What
if the hotel I requested is not available? |
You will be notified
via e-mail if your requested hotel is not available.
And our travel experts will try to find hotels of
comparable standards, prices and in the same area
(if available) for your considerations.
Note: Please fill in
alternative hotels in the reservation form when making
reservation to let us know your preferences in case
of your requested hotel is not available.
To avoid disappointment,
especially over high season periods, very early
booking is strongly advised. Back
to Top!
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| When
I submit my reservation, where does my request go? |
All travel arrangements
are processed through South Travel & Tourism LLC Reservation
Department of our company. All reservation will be
followed up within 24 hours with an email and if available,
a service order.Some hotels do not confirm reservations
immediately. In this case the email you received from
our Reservation staff will not contain a confirmation
number; however it will contain a Service Order .
Your reservation IS NOT confirmed until you receive
a confirmation number from us. When we receive the
confirmation number, it will be emailed to you. Just
for our records, we take your information, it is &
will be absolutely confidential always. And will not
be sold to any third party companies. Back
to Top!
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| Once
I have made my reservation, will I receive any written
confirmation from the hotel? |
No. The email confirmation
you receive from South Travel & Tourism LLC is all you
will need. It displays your Service Order Number.
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| Can
I make a reservation directly through the hotel? |
You can, but the prices
displayed on South Travel & Tourism LLC are available only
through our service. If you make a reservation at
the hotel, you will be charged on average 10% to 50%
more. Back to Top!
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| When
do you check availability? |
We check availability
only at the point of making a
reservation. Back to Top!
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| Will
you confirm my reservation by fax or phone? |
Usually we make confirmations
by e-mail, so please make double sure that you have
provided us the correct e-mail address. Although if
you cannot provide an email address, we will send
the confirmation
by fax. Back to Top!
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| |
| PAYMENT
PROCEDURES |
| |
| When
do I need to Pay?
|
Once we confirm reservation
in return E-mail for you, you will be given Option
date that you need to settle all your payments on
or before this date in failure to settle all the payments
before the Option date your reservation will be automatically
cancelled.
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| If
I failed to settle payments with in due date can my reservation
be still accepted? |
Yes it will be accepted
but can't promise the same hotel will be available
for your requested dates it is always subject to availability
of the hotel space and our allocation with the hotel.
Back to Top!
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| Why
do I need to fax authorization form and photo copy of
my credit card? |
We can understand your
security concern. But this is just a way to filter
out any bad transaction and to verify if the credit
card used for the booking was in fact in your possession
and it was you only who made the booking and not some
body who happen to have your credit card no. etc.
We take great care while handling your credit card
information and do not share any of your information
with other vendors and partners. Back
to Top!
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| Is
the credit card information secure with South Travel & Tourism LLC?
|
Unlike other companies,
we do not ask Credit Card details from you thru our
On-line Reservation Forms even if the system is protected
by standard secure socket layer (SSL) encryption.
Nowadays, there are programs that can easily hack
this protection system. Therefore, to provide your
credit cards and personal informations a 100 % security,
we ask you to send us all the Credit Card Details
by Fax which is a more secure way to send confidential
matters.Back to Top!
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| Why
South Travel & Tourism LLC ask for a Credit Card Back to Back
copy and any valid ID or passport copy of the Card holder? |
To prevent fraud cases
and give protection to our clients, South Travel & Tourism LLC and our local Bank Merchant has come to this
agreement mutually to do proper verification of any
transaction before finally it will be charged to that
credit card. Back to Top!
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| Once
I decide to Confirm my reservation with your Company How
do I pay? |
When you receive Confirmation
E-mail from our Reservation staff they send you same
time Credit Card payment form Thru E-mail you need
to fill that form sign by the card holder and fax
back to us with front and back copy of the Credit
card and Passport copy of the Card holder to be verified
by our Bank in order to prevent credit
card fraud cases. Back to Top!
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| What
Major Credit Cards You accept? |
We accept Visa, Master
Card, AMEX and Diners. Back to Top!
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| Can
I pay by Bank Transfers? |
Yes you can pay by
bank transfers but you must pay all the Telegraphic
Transfer Bank Charges that is more or less US$ 20.00.
Telegraphic Transfers can only be acceptable if you
are Arriving minimum of 10 days prior or else you
need to arrange all the payments
Thru Western Union. Back to Top!
|
If
my payments are not clear or my Telegraphic Transfer is
not received
by you can my reservation be still secured or hold? |
No, if we do not receive
any payments with in due date all your reservation
to be cancelled automatically. Back
to Top!
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| |
| LODGING
RATES |
| |
| Are
taxes and breakfast included in your prices? |
Yes. Unless noted otherwise,
all taxes and breakfast
are included. Back to Top!
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| Do
you offer additional discounts? |
In the hotel directory
check carefully if there are available weekend special
rates or hot deals for the hotel you want to stay
in. Then click on Hotel Details to see all these special
rates. Sometimes we can offer additional discounts,
so check always our hot deals. Back
to Top!
|
| Are
your prices by room or by person? |
All prices in our service
are per room, not per person. For example, a price
for a single means a room with one person, for a double
means a room with 2 persons, etc.
Back to Top!
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| How
can you offer rooms at such discounted prices? |
For two reasons. First,
all reservations are made through South Travel & Tourism LLC, our tourism division, who have negotiated these
favorable rates. Second, we use the internet to do
all the transactions, which cuts our cost considerably.
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| |
| CANCELLATION
POLICY
|
| |
| What
is your cancellation policy? |
1) If cancellation
is notified to us by fax or email 14 days before check
in date, Full refund less 6 % (Being Credit Card Processing
Fee) will be Paid back to you. If cancellation is
notified to us less than the mentioned period above
then one night charge for normal season will be levied
and refund the balance amount less 6 % and for peak
season full cancellation charges apply.
2) No show - means
no email or notification of cancellation received
to our office that guest is unable to travel before
the check-in date. Payments are not refundable and
will be forfeited accordingly.
3) Unused vouchers
- No refund provided in event of cancellation or alteration
for the services mentioned in the voucher which the
guest might decide not to use once the date of check-in
commences. Back to Top!
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| |
| GENERAL
HOTEL POLICIES |
| |
| Can
South Travel & Tourism LLC supply a cot or crib for my room
when I travel with children? |
Most of the hotels
have Baby cot or crib facilities but still South Travel & Tourism LLC Reservation staff will help you to request
or recommend such hotels that are 100 percent sure
to have these facilities, it is always Free of cost.
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| How
do I request an early check-in or late checkout with the
hotel? |
Since hotel policies
regarding early check-in (generally 12:00 noon) or
late checkout (generally after 12:00 noon) vary by
location and by hotel as it is always subject to availability
of the hotel, please contact us by e-mail or by phone
prior to your arrival to make any necessary arrangements.
Back to Top!
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| |
| Can't find the answer
to your question? |
Email us your specific
question, at helpdesk@southtravels.com
and we will be happy to provide a prompt response.
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